Shipping policy
Where we ship
We ship to addresses in the United States, including Alaska, Hawaii, and APO/FPO/DPO addresses, and to Canada. We don't ship to other countries at this time.
How long it takes
Every reel is made to order from your photos. Production takes 3–5 business days. After that, Standard shipping within the US takes 3–7 business days, so most US orders arrive within 6–12 business days of purchase. Orders to Canada take a few days longer; you'll see the carrier's estimate at checkout.
Need it by a certain date? Email hello@reelkeepsake.com before you order and tell us the date. We reply within 1 business day and will tell you honestly whether we can make it.
Rates
- United States, Standard: $8.00. Free on orders of $50 or more.
- United States, Express: $15.00. Faster than Standard; transit time depends on your destination.
- Canada: calculated by the carrier at checkout. Free on orders of $70 or more.
Rates are shown at checkout before you pay. Faster shipping shortens transit time only; production time stays the same. All prices are in U.S. dollars; your card issuer may convert the charge to your currency.
Canadian import taxes
Orders shipped to Canada may be charged GST/HST or other import fees by the carrier when they're delivered. These fees aren't included in our prices and are paid by the recipient. If you're sending a gift, you may want to let the recipient know.
Tracking
You'll get an order confirmation email when you place your order and a shipping confirmation with a tracking number when it ships. Tracking can take 24–48 hours to start updating.
Wrong address
Please check your shipping address at checkout. If you spot a mistake, email hello@reelkeepsake.com right away. We can change the address any time before the order ships. If a package comes back to us because of an incorrect address, we'll contact you to arrange reshipment, and reshipping costs may apply.
Damaged, lost, or delayed packages
- Damaged in transit: we replace it free. Send us a photo within 30 days of delivery (see our Refund Policy).
- Lost in transit: if you added Shipping protection to your order, we make and ship a free replacement. Without Shipping protection, we'll help you file a claim with the carrier.
- No tracking update for 7 days, or marked delivered but not received: email us and we'll look into it with the carrier.
Shipping protection is an optional add-on you can choose in the customizer.