Terms of service

Last updated: October 6, 2026

Welcome to ReelKeepsake. These Terms of Service ("Terms") cover your use of reelkeepsake.com (the "Site") and your purchases from us. By using the Site or placing an order, you agree to these Terms.

1. Who we are

The Site is operated by AimStar, LLC, a Delaware limited liability company ("ReelKeepsake," "we," "us"). Contact: hello@reelkeepsake.com.

2. Eligibility

You must be at least 18 years old to place an order. By ordering, you confirm that you are, and that the information you give us is accurate.

3. Your photos and text

When you upload photos or enter text to make a custom product ("Your Content"):

You keep ownership. You keep all rights to Your Content. We don't claim ownership of your photos.

License to us. You give us a limited, non-exclusive license to use, reproduce, and modify Your Content only as needed to produce, check, and deliver your order, including sharing it with our production partners for that purpose. We keep Your Content only as long as we need it to make your order, handle reprints and support requests, and meet legal obligations. We never sell it, and we don't use it in marketing without asking you first.

Your responsibilities. By uploading content, you confirm that:

• You own it or have permission from the owner to use it;
• It doesn't infringe anyone's copyright, trademark, privacy, or publicity rights;
• Everyone who appears in your photos has agreed to it (for minors, a parent or guardian has agreed);
• It isn't illegal, obscene, hateful, or harmful. We don't produce content showing nudity, violence, hate symbols, or the sexualization of minors.

Our right to refuse. We may decline to produce an order whose content breaks these Terms or that we reasonably believe is unlawful or inappropriate. If we decline your order, we refund you in full.

Indemnity. You agree to cover us against claims arising from Your Content, including claims that it infringes someone else's rights.

4. Orders and payment

• All prices are in U.S. dollars. Sales tax is calculated at checkout.
• Payment is taken when you place your order, through our payment processors at checkout.
• We may cancel an order at our discretion (for example, suspected fraud or content that breaks these Terms). If we cancel, you get a full refund.
• Placing an order is an offer to buy; our order confirmation email is our acceptance.

5. Custom products

Products are made to order from Your Content. Check your photos, crops, and text carefully before you submit. Changes and cancellations are covered by our Refund Policy. Film viewed against light can look different in color and brightness from a backlit screen; this is part of the medium, not a defect.

6. Shipping and risk of loss

Shipping is covered by our Shipping Policy. Risk of loss passes to you when the package is delivered to the address you gave us. Lost packages are handled as described in our Shipping Policy and Refund Policy.

7. Returns and refunds

Covered by our Refund Policy, which is part of these Terms.

8. Our content

The Site and its contents, including our name, logo, product designs, text, graphics, and photos, belong to us or our licensors and are protected by intellectual property laws. You may not copy or use them commercially without our written permission.

9. Prohibited uses

You agree not to use the Site to break any law, infringe anyone's rights, spread malware, scrape or harvest data, interfere with the Site, or place fraudulent orders.

10. Disclaimers

The Site and products are provided "as is." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, except as stated in our Refund Policy.

11. Limitation of liability

To the fullest extent the law allows, our total liability for any claim arising from these Terms or your order is limited to the amount you paid for that order. We aren't liable for indirect, incidental, or consequential damages. Some states don't allow these limits, so some of them may not apply to you.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before taking any other step, please contact hello@reelkeepsake.com so we can try to resolve the issue informally.

13. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here with a new date. If you keep using the Site after a change, you accept the updated Terms.

14. Contact

ReelKeepsake · hello@reelkeepsake.com